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What do I need to get East Allen Wi-Fi service?
A computer with the minimum requirements of running XP as an operating system, Ethernet connection/ NIC card in computer, EAWIFI installed antenna located within 300’ of said computer.
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Do I need to install any unique software to connect to the East Allen Wi-Fi network?
No special software is required. All you need is an internet browser and you will be surfing the web in no time. We do suggest that you have an anti-virus software program running on any computer that is accessing the internet.
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Can I connect using a Palm or Pocket PC handheld device to the East Allen Wi-Fi network?
No. Connection to the tower can only be achieved thru the radio installed on your house.
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What method of payment can be used to purchase wi-fi service?
We accept all major credit cards and direct bank withdrawls (ACH).
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Where can I get technical support for my East Allen Wi-Fi service?
Tech Support Phone: (800)-363-0989
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Is my subscription transferable?
No. Only one user can be on the account. See subscription Terms of Use for details.
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Can I access AOL and other Internet Service Providers (ISP) with East Allen Wi-Fi?
Once you get logged on you can browse any site, including AOL's home page.
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What is the name of the outgoing mail server to use when I am online with East Allen Wi-Fi.
You should use mail.eawifi.com for your outgoing SMTP server while on the East Allen Wi-Fi network.
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Worked fine yesterday but not today. What happened?
The most important thing to consider when this problem occurs is if anything has changed since the last time you logged onto the network: installed new software, ran Norton Utilities or other system maintenance software, switched to a dialup connection, moved to a different HotSpot location. Even rebooting the computer can change your default setting and affect your connection. Becoming familiar with your computer's setting will help you trouble shoot this problem when it arises.
Tech support can also help you quickly diagnose and correct the problem; contact us at (800) 363-0989.
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Have a good signal but cannot connect to Internet.
Click here to view our 'Having Problems Connecting' .pdf
This means your computer is not correctly connected with our network. Begin by restarting your computer, opening your Internet browser and manually typing in a website, like CNN.com or NBA.com. For further assistance, call Tech Support at (800) 363-0989.
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Accessing e-Mail.
East Allen Wi-Fi provides both client-based email services (using Microsoft Outlook or Microsoft Mail, as well as other programs) in addition to a web based mail interface. To use the webmail interface, go to http://mail.eawifi.com/.
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Help - FAQ
